7.5. Notification Settings

Click path: CLINIC > Notification Settings

NOTE:
Notifications Settings apply to implanted devices allowing wireless communication.

When an enabled alert condition is met, the device will record the event and transmit the report during the next evening's communication with the monitoring device.

Alert conditions are predefined in the implanted device and they can be enabled via the MicroPort programmer to trigger automatic alert transmissions when they are met.

This page allows you to:

  • Select whether or not patients will be able to initiate transmissions manually
  • Define how the clinic will receive notifications for events
  • Define how/if the clinic will receive notifications for escalated (unopened) events
  • Aggregate all alerts into one email or fax

Selections will apply at the clinic level and will automatically apply to each patient.

The SMARTVIEW™ solution regularly checks the presence of the defibrillator in order to detect sustained periods of loss of communication. Setting a notification for Monitoring interruption will trigger an automatic notification of these events, thereby letting you know when a defibrillator is no longer monitored with the SMARTVIEW solution.

7.5.1. Patient Initiated Transmissions

This setting will automatically apply, as a default setting, to each new patient enrolled on the SMARTVIEW Remote Monitoring website. You may choose one of the following settings:

  • Allow a single transmission:
    • once a patient is enrolled in the system, they may transmit once by pushing the button on the monitoring device
    • A single patient initiated transmission can occur. After the transmission occurred, the user can authorize a new on-demand transmission by selecting the Reset once button. Note that resetting a one-time authorization will only take place when the user clicks the save button.
  • Always allow patient to initiate transmissions:
    • patients in this clinic will always be able to push the button to send a transmission whenever they feel symptoms
  • Do not allow patient to initiate transmissions:
    • the system will not respond if the patient pushes the button on the monitoring device
    • there will be no transmission
NOTE:
For ‘single’ or ‘Always Allowed’ settings, patient can only perform one Patient Initiated Transmission in a 24-hour period.

7.5.2. Settings Applied: DD/MON/YYYY HH:MM

The date and time these settings were applied to the clinic.

7.5.3. Combine Red and Yellow Alerts

Select this checkbox to compile all alerts into one email or one fax notification.

7.5.4. Primary Alert Notifications

This table displays the notifications that will be sent when an alert is detected in the SMARTVIEW Remote Monitoring application.

NOTE: It is recommended that the Clinic Administrator mentions at least one contact to be notified for Red and Yellow alerts, to ensure that the clinical team is informed of these in a timely manner.

7.5.5. Escalation Notifications

If an alert is not opened after a period of 5 days, a new one will be sent, as defined in this table.

NOTE: it is recommended to set different contacts for primary notification and escalation in order to better manage alerts.

7.5.6. Monitoring Interruption

The monitoring devices allowing wireless communication are meant to be constantly connected to the power and network and placed by the patient’s bed, but there are circumstances when the monitoring is interrupted; the patient is out-of-home for several days, the patient un-plugged the monitor, there is no access to the phone network… After 14 consecutive days of interruption, the interruption is detected by the SMARTVIEW Remote Monitoring System.

The system will send a notification as defined by the Clinic Administrator in the table of this section. If no notification is set, these interruptions of monitoring will not be notified to the Health Care team.

Setting the notifications

This section allows to program the notifications you want to receive for red and yellow alerts, Patient initiated transmissions and interruptions of monitoring.

The Clinic administrator will define the channels for receiving notifications, and specify the type of events for which a notification will be sent, and then will select the validation button to activate the notification setting.

NOTE: The email address, fax or SMS numbers should be carefully entered, to ensure that the alerts will be notified as expected.

NOTE: all alerts will be displayed on the new transmissions page on the website.

Email
Enter the clinic's email number up to 256 characters.
Fax Number
Enter the clinic's fax number according to the format:
+1 nnn nnn nnnn (+1 – area code – number)
SMS
Enter a cell phone number according to the format:
+1 nnn nnn nnnn (+1 – area code – number)